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How to Keep Customer Advisory Board Momentum Going in the Months Ahead
CMSWire.com - All News 24 Sep 2020 | 20:23With the pandemic dragging on, most companies have chosen not to plan any in-person meetings for the foreseeable future. Despite this, customer advisory board (CAB) managers should not let the momentum they have created through their programs lag or —[…]
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Understanding the Foundational Concepts of Organizational Design
CMSWire.com - All News 24 Sep 2020 | 20:13Human resources leaders say organizational design is high on their priority list. That's according to Gartner researchers, who reported that finding in late 2019. Has the playbook changed in 2020, given the pressures of a pandemic and subsequent radical changes for[…]
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Solving Employee Experience Problems With Customer Experience Skills
CMSWire.com - All News 24 Sep 2020 | 19:45Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free[…]
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Business Processes or Analytics: What Comes First?
CMSWire.com - All News 24 Sep 2020 | 19:13As more and more businesses become fully digitized, the instantiation of their business processes and business capabilities becomes software based. Any software implementation involves decisions being made which can result in a business getting stuck in time or creating a[…]
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How to Develop Dynamic Customer Experience Practices
CMSWire.com - All News 24 Sep 2020 | 17:34Customer experience is always a shifting target, which evolves as consumer needs and expectations evolve. Clearly, customer expectations today are different than they were a year ago, and those needs and expectations will continue to change over time.Continue reading...